SHIPPING & RETURNS

PLEASE ALLOW UP TO 3 BUSINESS DAYS FOR YOUR ORDER TO BE PROCESSED. SHIPPING TIMES WILL VARY DEPENDING ON THE DELIVERY ADDRESS. PLEASE ALLOW FOR DELAY AT SALE TIMES.

DELIVERY

AFTER ORDERING ONLINE, YOU WILL RECEIVE AN EMAIL CONFIRMATION CONTAINING YOUR ORDER DETAILS. WHEN YOU ORDER IS READY TO SHIP YOU WILL THEN RECEIVE A FOLLOW UP EMAIL WITH SHIPPING INFORMATION.

REFUND AND RETURN POLICY

IF YOU RECEIVE A PRODUCT THAT IS NOT AS DESCRIBED WE WILL REPLACE THE ITEM OR REFUND THE PURCHASE PRICE. CLAIMS MUST BE MADE WITHIN 7 DAYS FROM THE TIME YOU RECEIVE THE GOODS. PLEASE EMAIL US AT HELLO@URBANRACOON.CO.ZA WITHIN THAT TIME IF YOU ARE NOT SATISFIED WITH YOUR PURCHASE SO THAT WE CAN RESOLVE ANY PROBLEMS.

THIS REFUND POLICY DOES NOT APPLY TO GOODS WHICH HAVE BEEN WORN OR USED, DAMAGED AFTER DELIVERY, OR IF ANY ATTEMPT HAS BEEN MADE TO ALTER THE PRODUCT.

ALL PRODUCTS MUST BE RETURNED IN THEIR ORIGINAL CONDITION. ALL POSTAGE AND INSURANCE COSTS ARE TO BE PAID BY THE BUYER.

URBAN RACCOON WILL NOT BE RESPONSIBLE FOR PARCELS LOST OR DAMAGED IN TRANSIT IF YOU CHOOSE NOT TO INSURE.

SALE ITEMS CAN ONLY BE EXCHANGED, NOT REFUNDED.